Appointments

Life gets hectic and it’s not easy to find time to attend appointments. Our staff works hard to provide flexible appointments that are convenient for your schedule. We keep you on track with your preventative care by pre-appointing your next visit at the end of each hygiene session and send reminders ahead of time. 

Same-day reservations are available for urgent needs, and for emergencies, please contact us to arrange a prompt visit.

Your first visit will be all about getting to know each other! To properly ensure we are giving you the best care possible, your first time visiting our clinic will look something like this:

Review of medical history: We will review any medical and dental history available. This will be your chance to talk about any past or present dental concerns. It will also help us in understanding how your dental care may be affected by medications or existing health conditions. 

Examination: Our dentist will evaluate your mouth, teeth, and gums. During this process, they will check for any additional dental conditions that may be present before performing a professional cleaning to remove any plaque or tartar buildup. If necessary, our team will take x-rays of your mouth and address the results with you.

Treatment planning: We will consolidate everything we have discussed and examined to create a treatment plan individualized to your personal needs, schedule, and comfort. We will answer any questions you have so you are informed and involved in your care. 

City South Dental accepts all major credit cards, debit cards, and cash as payment methods. Upon payment, you will receive a detailed receipt listing all dental services provided during your visit. The cost of services may vary depending on the treatment received. 

Our administrative team is here to help you with direct billing to your insurance provider. Please remember to bring your insurance card or plan information when you check in for your appointment. This will enable us to provide estimates and confirm your coverage accurately.

We always prioritize your budget and will discuss treatment alternatives and costs with you. If you have any questions about your treatment, our team is ready to provide answers. Before proceeding with your treatment plan, we will also review your insurance details thoroughly.

City South Dental works to create an accessible and inclusive business where all patients can receive and fully participate in their treatment. We abide by the regulations laid out by the AODA and are guided by the principles of dignity, independence, integration, and equal opportunity in the services we provide to our patients. By making these principles the foundation of our clinic, we fulfill our commitment to providing quality care to all patients, regardless of ability.

We proudly maintain a welcoming environment that celebrates diversity and inclusivity, including being a safe space for LGBTQ+ patients. Our compassionate staff is committed to respectful care that values patients comfort and safety. Our practice is dedicated to providing high-quality dental service with sensitivity to the unique needs of LGBTQ+ individuals in a clinic free of judgment or discrimination.

Our clinic abides by the regulations set by the Canadian Dental Association Privacy Policy. These regulations are as follows:

• Responsibility for Personal Information: The CDA takes responsibility for all personal information it holds, including information transferred to third parties.
• Collection, Use, and Disclosure: Personal information will only be collected, used, or disclosed with the knowledge and consent of the individual, except in emergencies or when permitted or required by law.
• Purpose Specification: The CDA will clearly identify and document the purposes for which it collects, uses, or discloses personal information at or before the time of collection.
• Limitation on Use and Disclosure: Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law.
• Retention: Personal information will be retained only as long as necessary to fulfill the identified purposes.
• Security Safeguards: The CDA will protect personal information with safeguards appropriate to the sensitivity of the information.

These principles ensure that patient privacy and confidentiality are maintained while also complying with legal and ethical standards for the handling of personal information in healthcare settings. Its important for your clinic to continue implementing these practices to uphold patient trust and comply with privacy regulations.

Our clinic adheres to the Canadian Dental Association (CDA) Privacy Policy, which emphasizes responsibility for all personal information, including transfers to third parties. Personal information is collected, used, or disclosed with the individuals knowledge and consent, except in emergencies or as permitted by law. The purposes for collecting, using, or disclosing personal information are clearly identified and documented upfront. Information is not used or disclosed for other purposes without consent, unless required by law. Personal data is retained only as long as necessary for the specified purposes, and safeguards appropriate to the sensitivity of the information are implemented to protect it. These practices ensure compliance with privacy regulations and maintain patient confidentiality and trust.